Andy Masters, MA, CSP, began his career with Maritz Travel Company in St. Louis, and has since written 5 books and presents keynote/training programs within the TRAVEL/TRANSPORTATION/TOURISM, and HOSPITALITY/EVENTS industry.
And has served as keynote speaker for industry events such as:
- Global Business Travel Association (GBTA) Leadership Summit in Orlando (FL)
- Convention Sales Professionals International (CSPI) Convention in Washington (DC)
- Hospitality Sales & Marketing Association International (HSMAI) Leader Conference (TX)
- Event Service Professionals Association (ESPA) Conference in Vancouver (BC)
- Over 20+ Meeting Professionals International (MPI) events across North America.
Andy helps industry leaders IGNITE a cultural transformation to cultivate & empower industry leaders, improve sales & customer experience, and achieve more with less–all within a fun & high-morale work environment.
Andy has been featured on PBS, LifeTime Television, Investor’s Business Daily, and Corporate & Incentive Travel magazine. He has earned the prestigious “CSP” award/designation of the National Speakers Association (NSA), the highest earned international recognition for professional speakers, in which less than 10% of over 5,000+ speakers worldwide have achieved.
Andy's Travel & Hospitality Keynote Programs
Andy’s flagship keynote program is based on his award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships“. He takes attendees on a journey through the highs-and-lows world of relationship-building, utilizing the clever irony between business and romance. Andy proves that we must create a transformation from doing a job to creating a bond. We must embrace personalization and customization in this age of technology and standardization.
Today’s customers want to hire EXPERTS they can TRUST, who can truly HELP them. However, customers also hire people they LIKE. He also shares examples from within the travel, tourism, and hospitality industry on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy’s creative approaches to proven principles impact sales and improve customer loyalty immediately, while also leaving a mark on our personal lives. Enjoy this entertaining, inspirational, and impactful program!
Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help leaders ignite a culture to DEVELOP and EMPOWER their organizations—while defeating the succession planning crisis–in this challenging era of having to “Do More With Less”. That’s right, ENTERTAIN and INSPIRE your audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady — and even Office Space and Star Wars! This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke REAL organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help cultivate both millennials and Gen Z future leaders in today’s new economy.
Tired of the same old time management and work-life balance messages? Dread no more. International Author/Speaker Andy Masters shares his humorous but thought-provoking spin on proven principles by presenting through his unique “What not to do” theme. Principles include over-commit to everyone, “multi-task-to-the-max”, don’t delegate, procrastinate, eat poorly, and don’t sleep. Andy helps audiences across the country become “MASTERS” of prioritization, time delegation, and work/life balance—allowing you to control your schedule, and not allowing your schedule to control you. He also illustrates the life-changing “YES/NO” principle to inspire audiences to focus the most quality time possible on the activities which are most rewarding for YOU! Andy’s positive and entertaining program provides specific tools you can apply immediately so you can get MORE done, in LESS time, with HIGHER quality, and LESS stress in your career and your life. Recharge and refocus NOW….before it’s too late!
Due to the COVID-19 crisis, organizations have downsized and operating extremely trim. Never before have managers and employees been asked to wear so many hats, and do more with less. Therefore, the time to make the workplace FUN AGAIN has never been more important. People are tired of being stressed. People want to be happy, LAUGH, and enjoy their jobs again. The incredible impacts of a fun and positive work environment include less stress, higher morale, lower turnover, and even increased service levels–accomplished with LITTLE or NO costs! Join international Author/Speaker and business humorist Andy Masters in this entertaining program illustrating easy and inexpensive ways to create a fun working environment, while sharing success stories of how companies have launched a RE-ENERGIZED corporate culture in this ‘New Normal” global economy!
This powerful program is for all Association, Chapter, Board, Committee, and Chamber leaders who lead volunteers! Award-winning author and Leadership expert Andy Masters EMPOWERS leaders to EMPOWER their Boards – in this challenging era of having to “Do More With Less” – and truly helps overcome the non-profit/Board death cycle of “80% of the work is done by 20% of the people“. This is why new ideas, great successes, and record years never happen – as most leaders assume all tasks with moderate-at-best results, while “running themselves into the ground.”
- RECRUIT future leaders and ENGAGE new participation.
- EMPOWER individuals for their talents to shine.
- INSPIRE to have the BEST year ever as an organization.
- APPRECIATE every step a volunteer contributes.
- REWARD and celebrate every success.
Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire” – but this program also includes actual license-protected movie scenes from films such as Star Wars, Apollo 13, X-Men, The Iron Lady – and even Frozen and Office Space! Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help EMPOWER leaders to EMPOWER their Boards, and ignite the best Association year EVER!