Andy Masters, MA, CSP, has presented as a keynote speaker for many City, County, State, and Federal Government events — including the Federal Reserve Bank of Philadelphia, Florida City and County Managers Association, and all 4 Regions of the International Public Managers Association (IPMA-HR). Andy helps cultivate & empower future public leaders, helping solve the succession planning crisis, improve internal and external service levels, and achieve more with less–all within a positive & high-morale work environment.
Andy is an award-winning author and international speaker who has written 5 books, earned 4 degrees, and has been featured on many major media outlets–including LifeTime Television, PBS, Investor’s Business Daily, and Leadership Excellence magazine. He has earned the prestigious “CSP” award/designation of the National Speakers Association (NSA), the highest earned international recognition for professional speakers, in which less than 10% of over 5,000+ speakers worldwide have achieved.
Andy's Government Keynote/Training Programs
Andy’s most critical service program ever for Government employees can be presented either “virtually” or “in-person“, as a 1-hour keynote or 4-hour training. Andy illustrates that “Crises Lead to Forced Innovation“, therefore we need to create solutions to provide even better services for our residents. A crisis can either tear communities apart, or bring communities closer together. Residents will always remember how they were cared for by their government during a time of crisis.
- Interactive brainstorms on improving services through new innovations
- Anticipate challenges and complaints; then plan and prepare accordingly
- Embrace an empathy for those served, and a concern for their health at all times
- Be a light of positivity and solutions, during stressful and turbulent times.
- Manage customer expectations to improve quality, and decrease internal stress
Powerful service principles are based on Andy’s award-winning book “Kiss Your Customer“, as he proves that we must “create a transformation from doing a job to creating a bond”. Andy also shares examples from government agencies on how to create resident loyalty, avoid dissatisfaction, and improve reputation–including on social media. Enjoy this timely, interactive, and impactful program which provides critical solutions to our communities during our COVID-19 pandemic.
Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help Public Sector leaders DEVELOP and EMPOWER their organizations—while defeating the succession planning crisis–in this challenging era of having to “Do More With Less”. That’s right, LEARN and be ENTERTAINED from actual license-protected scenes from movies such as The Devil Wears Prada, The Iron Lady, Apollo 13—and even Office Space and Star Wars! This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s interactive program provides attendees with not only a memorable multi-media experience, but also with immediate “take-home” value to help develop both millennials and Gen Z future public leaders.
Tired of the same old time management and work-life balance messages? Dread no more. International Author/Speaker Andy Masters shares his humorous but thought-provoking spin on proven principles by presenting through his unique “What not to do” theme. Principles include over-commit to everyone, “multi-task-to-the-max”, don’t delegate, procrastinate, eat poorly, and don’t sleep. Andy helps audiences across the country become “MASTERS” of prioritization, time delegation, and work/life balance—allowing you to control your schedule, and not allowing your schedule to control you.
He also illustrates the life-changing “YES/NO” principle to inspire audiences to focus the most quality time possible on the activities which are most rewarding for YOU! Andy’s positive and entertaining program provides specific tools you can apply immediately so you can get MORE done, in LESS time, with HIGHER quality, and LESS stress in your career and your life. Recharge and refocus NOW….before it’s too late!
This shocking program uncovers the nearly $1 Billion dollar fake “synthetic” urine industry, and it’s damaging impact on every organization during our tragic U.S. opioid crisis. Research proves the staggering time and cost impact from workplace drug usage on employee productivity, and precedent has now been set for legal liability against the vast majority of U.S. organizations which have not effectively screened employees and candidates.
Most importantly, this program outlines the simple, yet critical action steps organizations must implement to stop the cheating immediately–in order to hire qualified applicants, improve employee productivity, improve workplace safety, and lessen the dangerous legal liability for their organization. The impact of this program may not only save entire organizations from legal crises, but can also help prevent yet another drug-related workforce tragedy in our country. For more info on this program, visit: http://workforcedrugcrisis.org
This powerful program is for all Association, Chapter, Board, Committee, and Chamber leaders who lead volunteers! Award-winning author and Leadership expert Andy Masters EMPOWERS Leaders to EMPOWER their Boards–in this challenging era of having to “Do More With Less”–and truly helps overcome the non-profit death cycle of “80% of the work is done by 20% of the people”. This is why NEW ideas, GREAT successes, and record years never happen–as most leaders assume all tasks with moderate-at-best results, while “running themselves into the ground”.
- Recruit future leaders and Engage new participation.
- Empower individuals for their talents to shine.
- Inspire to have the BEST year EVER as an organization.
- Appreciate every step a volunteer contributes.
- Reward and celebrate every success.
Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire”–but this program also includes actual license-protected movie scenes from films such as Star Wars, Apollo 13, X-Men, The Iron Lady—and even Frozen and Office Space! Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help empower leaders to empower their Boards, and ignite the best association year EVER!