Andy Masters, MA, CSP is an award-winning author and international speaker who cultivates & empowers our Government leaders and public servants. Andy helps leaders improve internal & external service levels, helps leaders solve our succession planning crisis, and helps leaders do more with less–while fostering a positive, innovative, and high-morale environment.
Andy has presented as a keynote speaker for many City, County, State, and Federal Government events, including the Federal Reserve Bank of Philadelphia, Florida City and County Managers Association, City Clerks Association of California, City of Las Vegas, and all 4 International Public Managers Association (IPMA-HR) Region Conferences. Andy was also honored to serve as inaugural speaker for the Society of Government Meeting Professionals (SGMP) webinar series.
Andy Masters has written 5 books, earned 4 degrees, and received the prestigious “CSP” award/designation of the National Speakers Association (NSA), the highest earned international recognition for professional speakers, in which less than 10% of over 5,000+ speakers worldwide have achieved.
Andy's Government Keynote/Training Programs
Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help Government administrators and public sector leaders RECRUIT, DEVELOP, and EMPOWER their organizations in a POSITIVE work culture—while defeating the current succession planning and staffing crisis. That’s right, ENTERTAIN and INSPIRE your audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady—and even Office Space and X-Men. This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke REAL organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to embrace our NEW workforce revolution in today’s challenging work environment.
World-Class Government Service for Residents and Internal Teammates
Andy’s timely and critical service program for Government employees can be presented either “virtually” or “in-person“, as a 1-hour keynote or 4-hour training. Andy illustrates that “Crises Lead to Forced Innovation“, therefore we need to create solutions to provide even better services for our residents. A crisis can either tear communities apart, or bring communities closer together. Residents will always remember how they were cared for by their government during a time of crisis.
- Interactive brainstorms on improving services through new innovations
- Anticipate challenges and complaints; then plan and prepare accordingly
- Embrace an empathy for those served, and a concern for their health at all times
- Be a light of positivity and solutions, during stressful and turbulent times.
- Manage customer expectations to improve quality, and decrease internal stress
Powerful service principles are based on Andy’s award-winning book “Kiss Your Customer“, as he proves that we must “create a transformation from doing a job to creating a bond”. Andy also shares examples from government agencies on how to create resident loyalty, avoid dissatisfaction, and improve reputation–including on social media. Enjoy this entertaining, interactive, and impactful program– and help change the culture of every Government entity.
Embracing the NEW Workforce Revolution: Recruit. Retain. Develop.
We are experiencing a workforce REVOLUTION as we emerge from the pandemic, staffing crisis, and Great Resignation. Millions of enlightened employees have spoken. They want CHANGE. And, they will only work for organizations who provide such change. Employees want family-friendly flex time. Employees want WFH/remote work options. Employees want new perks & benefits. And, they want this all in a positive work environment where they can enjoy their jobs and be developed for the future, not be overworked and under-appreciated.
Today’s leaders must use vision to be the “Champion of the Cause” in their organizations to initiate such change. REAL change. Organizations will either re-enact the “old way” of doing business and be left behind, or jump on the revolution train now. Change, and recruit the most talented candidates–who will stay. Delay change, and suffer a turnover of talented employees, while leaving a stagnant, uninspired workforce with little innovation or drive to succeed. Enjoy this this critical and timely program for all levels of leadership based on the 5th book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire“, from award-winning author and international speaker Andy Masters.
Creating A Positive Workforce Culture for Our NEW Work Environment
As the world emerges from the pandemic, Government agencies must now overcome the Great Resignation, staffing shortages, WFH/Remote work arrangements, high turnover, and low morale–while still in the midst of a succession planning crisis. Further, never before have managers and employees been asked to wear so many hats, and do more with less. Therefore, the time to create a positive work environment and make the workplace FUN again has never been more important. People are tired of being stressed. People want to be happy, LAUGH, and enjoy their jobs again. Employees also want to work within a positive workplace culture, which includes everything from fun, to creative perks & benefits, to family-friendly flex time and remote work options.
The incredible impacts of a positive work environment include improved recruiting, less stress, higher morale, lower turnover, greater teamwork, creativity, and even increased service levels–accomplished with LITTLE or NO costs. Join international Author/Speaker Andy Masters in this timely and entertaining program which illustrates inexpensive ways to create a positive working environment, while sharing success stories of how other organizations have RE-ENERGIZED their culture in our new work environment.
Embracing Your Work-Life “Mix” With HIGHER Quality and LESS Stress
Due to the pandemic, staffing crisis, and Great Resignation, many organizations have suffered through tremendous change and challenges. Never before have managers and employees been asked to wear so many hats–and “do more with less”–while balancing the challenges of both work and life.
Join national Author/Speaker Andy Masters for this timely, interactive, and impactful program which truly helps attendees positively embrace the changes in our new world reality–in both work and life.
- Be a light of positivity and solutions during stressful and turbulent times.
- Decrease anxiety by focusing only on those things which you can control.
- Embrace change by turning from “stressed and depressed” to “lucky and blessed”.
- Become a master of focus, prioritization, and “strategic procrastination“.
- Be intentional with your time with what is most important in your life, and career.
- Engage Andy’s mantra “either you control your schedule, or your schedule controls you“.
Andy also illustrates the life-changing “YES/NO” principle to inspire audiences to focus the most quality time possible on the activities which are most rewarding for YOU. Andy’s positive and entertaining program provides specific tools you can apply immediately to recharge, refocus, and happily embrace our new world reality in both work and life.
This powerful program is for all Association, Chapter, Board, Committee, and Chamber leaders who lead volunteers! Award-winning author and Leadership expert Andy Masters EMPOWERS leaders to EMPOWER their Boards – in this challenging era of having to “Do More With Less” – and truly helps overcome the non-profit/Board death cycle of “80% of the work is done by 20% of the people“. This is why new ideas, great successes, and record years never happen – as most leaders assume all tasks with moderate-at-best results, while “running themselves into the ground.”
- Recruit future leaders and Engage new participation.
- Empower individuals for their talents to shine.
- Inspire to have the BEST year EVER as an organization.
- Appreciate every step a volunteer contributes.
- Reward and celebrate every success.
Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire” – but this program also includes actual license-protected movie scenes from films such as Star Wars, Apollo 13, X-Men, The Iron Lady – and even Frozen and Office Space. Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help EMPOWER leaders to EMPOWER their Boards, and ignite the best Association year EVER.
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“Andy was the PERFECT opening Keynote speaker to kick off our 2020 HSMAI Chapter Leadership Conference. From the meeting planner side, he is a DREAM speaker! He is easy to connect with, took time to understand the audience, and was prepared to deliver an A+ presentation. There were moments of laughter, moments of ‘Ah-ha’, and his closing story was VERY impactful and actionable. We also worked with Andy to give each attendee an autographed copy of his book ‘Things Leaders Say’, as well!” – Jenny Teeson, CHSE, Director of Chapter Management and Volunteer Experience, Hospitality Sales & Marketing Association International (HSMAI)
Testimonials
“Andy Masters gave a TOUR DE FORCE performance as keynote speaker for the IPMA-HR Central Region Conference in St. Louis. His ‘Leadership Lessons From Hollywood’ keynote was ENTERTAINING, INFORMATIVE, and THOUGHT-PROVOKING. The use of movie clips highlighted his message and had the audience laughing and learning. He challenged us to be better leaders and to invest in ourselves and our employees. Andy’s high-energy style engaged the audience from the get-go and set the tone for the entire event. People were still talking about his session on day 2 and 3 of the conference!! I would HIGHLY RECOMMEND Andy Masters to entertain, engage, and enlighten your audience!”
“Andy–I want to THANK YOU again for a GREAT presentation at FCCMA! The keynote was well received and complimented our conference in so many ways. I personally want to thank you for bringing the extra books to the event for my gifting to others. They also have commented back to me on how much they enjoy reading it. Again, it was so nice meeting you months before the event and staying in touch right through the event.”
“Andy, your presentation on ‘Leadership Lessons from Hollywood’ was the PERFECT presentation for our Sunday afternoon Institute! I’ve received RAVE reviews from our group that your energy and humor made the afternoon so much fun! Our group was engaged and enlightened and we would LOVE to have you back for another session during our Spring Institute or perhaps our Fall Academy. Thank you for the lessons learned on a snowy Sunday afternoon!”
