Do you truly want to “move the needle” and change the culture on your campus?
Andy helps cultivate and empower faculty, staff & administration, in order to improve student experience and retention, lead with innovation, and achieve more with less–all within a positive & high-morale education environment. In addition to his award-winning programs, Andy offers student experience advisement, focus groups, secret shopping, and hands-on solutions with individual departments in need.
Andy is an award-winning author and international speaker who has written 5 books, earned 4 degrees, and has earned the prestigious “CSP” award/designation of the National Speakers Association (NSA)–the highest earned international recognition for professional speakers, in which less than 10% of over 5,000+ speakers worldwide have achieved.
Andy Masters, MA, CSP has presented as keynote speaker for over 400+ educational conferences and events — including for 250+ Colleges across the U.S. & Canada — and as keynote speaker for the NISOD “International Conference on Teaching & Leadership Excellence” Conference with over 1,400+ Faculty/Staff attendees in Austin, TX.
Andy's Education Keynote/TRAINING Programs
Andy’s most critical service program ever for Colleges and Universities can be presented either “virtually” or “in-person“, as a 1-hour keynote or 4-hour training. Andy illustrates that “Crises Lead to Forced Innovation“, therefore we need to create solutions to provide even better services for our students–both “on campus” and “online”. A crisis can either tear campuses apart, or bring campuses closer together. Students will always remember how they were cared for by their college during a time of crisis.
- Interactive brainstorms on improving campus services through new innovations
- Anticipate challenges and complaints; then plan and prepare accordingly
- Embrace an empathy for those served, and a concern for their health at all times
- Be a light of positivity and solutions, during stressful and turbulent times.
- Manage customer expectations to improve quality, and decrease internal stress
Powerful service principles are based on Andy’s award-winning book “Kiss Your Customer“, as he proves that we must “create a transformation from doing a job to creating a bond”. Andy also shares examples from other colleges on how to enhance student experience, avoid dissatisfaction, and improve reputation–including on social media. Enjoy this timely, interactive, and impactful program which provides critical solutions to our campuses during our COVID-19 pandemic.