1,000+ Programs
100,000+ Attendees

"Powerful." "Dynamic." "Amazing."

Book Andy Masters for your next event!

Associations

Andy Masters, MA, CSP,  has presented as a keynote speaker for over 400+ Association Conferences, Trainings, and Chapter Leadership/Board Retreats across North America. Andy helps leaders IGNITE a cultural transformation to cultivate & empower leaders, in order to solve succession planning, boost sales & customer loyalty, and achieve more with less–all within a fun & high-morale work environment. 

Andy is an award-winning author and international speaker who has written 5 books, earned 4 degrees, and has earned the prestigious “CSP” award/designation of the National Speakers Association (NSA)–the highest earned international recognition for professional speakers, in which less than 10% of over 5,000+ speakers worldwide have achieved.

Andy's Association Keynote Programs

Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help BUSY leaders ignite a culture to DEVELOP and EMPOWER their organizations—while defeating the succession planning crisis–in this challenging era of having to “Do More With Less”. That’s right, ENTERTAIN and INSPIRE your audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady—and even Office Space and Star Wars! This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke REAL organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help cultivate future leaders in today’s “New Normal”.

Andy’s flagship keynote program is based on his award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships“. He takes attendees on a journey through the highs-and-lows world of relationship-building, utilizing the clever irony between business and romance. Andy proves that we must create a transformation from doing a job to creating a bond. We must embrace personalization and customization in this age of technology and standardization. Today’s customers want to hire EXPERTS they can TRUST, who can truly HELP them. However, customers also hire people they LIKE. He also shares examples from Fortune 500 companies to entrepreneurs on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy’s creative approaches to proven principles impact sales and improve customer loyalty immediately, while also leaving a mark on our personal lives. Enjoy this entertaining, inspirational, and impactful program!

HERO Customer Experience in a COVID-19 Environment

Andy’s most critical customer experience program ever can be presented either “virtually” or “in-person“, as a 1-hour keynote or 4-hour training.  Andy illustrates that “Crises Lead to Forced Innovation“, therefore we need to create solutions to provide even better services.  Customers will always remember how they were cared for and appreciated during a time of crisis. 

  • Interactive brainstorms on improving services through new innovations
  • Anticipate challenges and complaints; then plan and prepare accordingly
  • Embrace an empathy for those served, and a concern for their health at all times
  • Be a light of positivity and solutions, during stressful and turbulent times.
  • Manage customer expectations to improve quality, and decrease internal stress

Powerful service principles are based on Andy’s award-winning book “Kiss Your Customer“, as he proves that we must “create a transformation from doing a JOB to creating a BOND.”  Andy also shares examples from around the globe on how to create customer loyalty, avoid dissatisfaction, and improve reputation–including on social media.  Enjoy this timely, interactive, and impactful program which provides critical solutions to our industry during our COVID-19 pandemic.

Navigating the “New Normal”:  Embracing Work & Life in the Era of COVID-19

Due to the COVID-19 crisis, organizations have downsized and are operating extremely trim. Never before have managers and employees been asked to wear so many hats, and “do more with less”–both in the office and remotely–while balancing the anxiety of health, finances, and family.

Join national Author/Speaker Andy Masters for this timely, interactive, and impactful program which truly helps attendees embrace our “New Normal” in both work and life.  

  • Be a light of positivity and solutions during stressful and turbulent times.
  • Decrease anxiety by focusing only on those things which you can control.
  • Embrace change by turning from “stressed and depressed” to “lucky and blessed”. 
  • Become a master of focus, prioritization, and “strategic procrastination“.
  • Develop a new perspective on what is most important in your life, and career. 
  • Engage Andy’s mantra “either you control your schedule, or your schedule controls you.” 

Andy also illustrates the life-changing “YES/NO” principle to inspire audiences to focus the most quality time possible on the activities which are most rewarding for YOU.  Andy’s positive and entertaining program provides specific tools you can apply immediately to recharge, refocus, and happily embrace our “New Normal” in both work and life!

This critical, solutions-based program is presented by Award-winning author and international keynote speaker Andy Masters, MA, CSP.  This shocking program exposes the nearly $1 Billion dollar fake “synthetic” urine industry which enables employees and candidates to successfully cheat employer drug tests–and it’s damaging impact on every organization during our tragic U.S. opioid crisis.  Research proves the staggering time and cost impact from workplace drug usage on employee productivity, risk, safety, workers comp claims, and violence in the workplace.  Precedent has now been set for legal liability against the vast majority of U.S. organizations which have not effectively screened employees and candidates amid changing marijuana laws.  

Most importantly, this program outlines the simple, yet critical action steps organizations must implement to stop the cheating immediately–in order to hire qualified applicants, improve employee productivity, improve workplace safety, and lessen the dangerous legal liability for their organization.  The impact of this program may not only save entire organizations from legal crises, but can also help prevent yet another drug-related workforce tragedy in our country.

For more info on this program, please visit:  http://workforcedrugcrisis.org

This powerful program is for all Association, Chapter, Board, Committee, and Chamber leaders who lead volunteers! Award-winning author and Leadership expert Andy Masters EMPOWERS leaders to EMPOWER their Boards – in this challenging era of having to “Do More With Less” – and truly helps overcome the non-profit/Board death cycle of “80% of the work is done by 20% of the people“. This is why new ideas, great successes, and record years never happen – as most leaders assume all tasks with moderate-at-best results, while “running themselves into the ground.”

  • Recruit future leaders and Engage new participation.
  • Empower individuals for their talents to shine.
  • Inspire to have the BEST year EVER as an organization.
  • Appreciate every step a volunteer contributes.
  • Reward and celebrate every success.

Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire” – but this program also includes actual license-protected movie scenes from films such as Star Wars, Apollo 13, X-Men, The Iron Lady – and even Frozen and Office Space!  Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help EMPOWER leaders to EMPOWER their Boards, and ignite the best Association year EVER!

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“Andy was the PERFECT opening Keynote speaker to kick off our 2020 HSMAI Chapter Leadership Conference. From the meeting planner side, he is a DREAM speaker! He is easy to connect with, took time to understand the audience, and was prepared to deliver an A+ presentation. There were moments of laughter, moments of ‘Ah-ha’, and his closing story was VERY impactful and actionable. We also worked with Andy to give each attendee an autographed copy of his book ‘Things Leaders Say’, as well!”Jenny Teeson, CHSE, Director of Chapter Management and Volunteer Experience, Hospitality Sales & Marketing Association International (HSMAI)

Testimonials

“Andy Masters’ keynote captured the audience with his ENERGY, his approachability, and his candor. Participants were engaged in every second of his high energy, focused message. The audience left not only inspired, but with techniques to achieve it. My only wish is that we would have had more time with him! FABULOUS way to conclude our great Conference!”

Becky Musil
Associate Director, National Institute for Staff & Organizational Development (NISOD)

“Andy Masters added a high level of energy to the 2018 VA SHRM State Conference as a keynote speaker! His presentation was entertaining, but most importantly, it was relevant and engaging. His use of movie clips to tie in to his message of HR Leadership was FUN and a favorite with attendees. We received a LOT of positive feedback, especially about Andy sharing his books with attendees!”

Nancy B. Brooking, SPHR, SHRM-SCP
Conference Chair

“Andy Masters gave a TOUR DE FORCE performance as keynote speaker for the IPMA-HR Central Region Conference in St. Louis. His ‘Leadership Lessons From Hollywood’ keynote was ENTERTAINING, INFORMATIVE, and THOUGHT-PROVOKING. The use of movie clips highlighted his message and had the audience laughing and learning. He challenged us to be better leaders and to invest in ourselves and our employees. Andy’s high-energy style engaged the audience from the get-go and set the tone for the entire event. People were still talking about his session on day 2 and 3 of the conference!! I would HIGHLY RECOMMEND Andy Masters to entertain, engage, and enlighten your audience!”

Bill Cole
IPMA-SCP – 2016 International Public Management Association-HR President (MA)

“You won my award, HANDS DOWN, for the best speaker we have ever had!”

Barbara Keathley
Past-President, Missouri Women's Council of Realtors

“We kicked off our Florida Staffing Association with Andy Masters as our Keynote Speaker. With many tough issues facing our industry he was the PERFECT person to remind us why we do what we do, relationships with our employees and clients! A few of our members commented: ‘Andy was a GREAT START for the Conference’, ‘REFRESHING with a SENSE OF HUMOR!’, and ‘Kiss Your Customer was RELEVANT & ENTERTAINING!’ Thank you Andy!”

Shannon Bolan
President, Florida Staffing Association (FSA), after Andy's keynote for the FSA Executive Retreat

“Andy Masters’ presentation was engaging and his message DYNAMIC! Andy was not only humorous, but insightful, and upbeat! His appearance at our Conference was more than just a quick motivational speech – it was an event that will be remembered by all in attendance and a message they will carry forward both personally and professionally!”

Libby Livings-Eassa
Past-President, Florida Career Pathways Network (FCPN)

“Andy Masters was an exceptionally engaging and entertaining speaker. After an entire day of sitting through one seminar after another, I was beginning to feel a little lethargic, and then Andy shook me out of it in no time! He was really fun and kept me laughing, even though he was relaying relevant experience and techniques the whole time. In the session I attended, he brilliantly used the universal challenge of courtship and romance to convey solutions for our industry-specific challenge of cultivating a strong and lasting relationship with a new apartment renter. His delivery was well received by all in attendance. I’m sure his other popular topics are presented in an equally thoughtful and entertaining fashion. I highly recommend Andy Masters for your next event.”

Carter Wamp
Assistant Manager of Vanderbilt Properties, Greater Nashville Apartment Association education committee

“Andy presented at our 2007 Jaycees National Convention, and he was one of the best speakers we have ever had. His energy, humor, and real-life examples grabbed our audience, while providing specific strategies that our members could apply to improve their chapters and their lives immediately.”

Matt Booth
Chairperson, National Training Task Force, United States Jaycees

“Andy spoke at the first employee meeting we have ever had with all shifts attending simultaneously in the 35 year history of our plant and he made it UNFORGETTABLE. He took the “Everyone Leads” theme we had previously decided on and melded his “Things Leaders Say” presentation into the day seamlessly. Our workforce and executive leadership were highly impressed with his lessons on leadership and humor. Our people are still talking about his “ice cream making story” (go ahead, ask him about it).”

Thom Crosier
PHR - Plant Human Resources Manager, Maxion Wheels, Sedalia, MO

“Andy, your presentation was FIRST CLASS. You have an art of connecting with your audience and engaging them throughout the entire presentation. I remember looking around seeing everyone taking notes and hanging on your every word. That’s what a GREAT SPEAKER has the ability to do. Working with you has been a real treat. Not only are you a great guy, but you’re a FANTASTIC presenter. I’d recommend you to anyone!”

Kyla M. Clark
National Collegiate Athletic Association (NCAA), Brand Strategies & Events

“Andy, you connected so well with our Young Business Professionals. You were energetic, motivating and down to earth. The group specially liked your easy to use principles to improve upon their time management skills. You would be a huge asset to ANY group who is looking for an AMAZING, ONE-OF-A-KIND speaker.”

Consuelo Inestrosa
Event Organizer, Young Business Professionals of Boca Raton

“Your presentation at both sessions was EXCELLENT – Entertaining and inspiring. It can be difficult holding the attention of fire chiefs but you engaged them and held their attention for the entire talk; both sessions. I have heard many professional development seminars during my career and they are often dull and repetitive. You used your own life experiences, laced with humor to get across a powerful life message that resonated with our attendees. I look forward to hearing more from you in the future and would certainly recommend you as a speaker to either public or private sector audiences. Thanks again and please stay in touch!”

M. Stuart McElhaney
President, Florida Fire Chiefs Association (FFCA)

Book Andy

To inquire about Andy’s speaking fees and schedule availability, complete the inquiry form or contact Andy’s office directly at (407) 595-5838 or Andy@Andy-Masters.com.

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